Refund policy

In accordance with the applicable legal provisions, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days if he has not yet received the product pursuant to art. 57 of Legislative Decree 206/2005.

The buyer who intends to exercise the right of withdrawal must notify the company Emanuela Borello by means of an explicit declaration, stating his name, surname, geographical address and, if available, telephone and fax numbers and e-mail address, which can be sent by registered mail with return receipt or by e-mail, before the expiry of the withdrawal period.

The right of withdrawal referred to in articles 52 to 58 for distance contracts and off-premises contracts is excluded with regard to:

a) the supply of goods that risk deteriorating or expiring rapidly; b) the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and which have been opened after delivery.

The goods must be returned at the buyer's expense to:

Via Eugenio Montale 2, 89900 Vibo Valentia, Italy

The goods must be returned intact and complete in all their parts. Without prejudice to the right to verify compliance with the above, the website will reimburse the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs.

As provided for in art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the website may suspend the refund until the goods are received or until the buyer has demonstrated that the goods have been returned.

The website will make the refund using the same payment method chosen by the buyer at the time of purchase. In the case of payment by bank transfer, if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.